Refund Policy
Effective: September 23, 2026
We want every taka and dollar you spend on Reely to turn into videos you love. If something goes wrong, here's exactly how refunds work.
1 · Failed generations are refunded automatically
You pay credits up front when you start a generation. If it fails to render — our error, not yours — the exact credits are returned to your balance automatically. You never need to ask.
2 · Credit packs
Credit packs ($5–$100) never expire. If you change your mind, email us within 7 days of purchase and we'll refund the pack in full, as long as none of its credits have been spent. Once credits are used to generate videos, the pack is non-refundable.
3 · Subscriptions
Standard ($9.99/month or $99/year) and Pro ($19.99/month or $179/year) plans can be cancelled at any time — you keep your credits until the end of the billing period. If you cancel within 7 days of purchase and haven't used the plan's credits, we'll refund that period in full.
4 · Payments still under review
Manual payments (bKash, Nagad, bank transfer, stablecoin) are verified by our team, usually within a few hours. If your order is still pending, just ask — we'll cancel it with no charge. Card payments are confirmed instantly by our payment partner and credited automatically.
5 · How to request a refund
Email support@makereely.com with your order reference (it looks like RLY-ABC123 and is shown on your billing page). We review every request personally and reply within 2 business days.
Approved refunds go back to the original payment method: card refunds to the same card via our payment partner, mobile-money and bank refunds to the account you paid from, stablecoin refunds to your sending wallet. Refunds typically arrive within 5–10 business days depending on the method.
6 · Chargebacks
If something looks wrong on your statement, please talk to us first — a chargeback freezes the order while the bank investigates, which is slower for everyone. We'd rather just make it right.